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1. Log in Problems

1)How do I login to my account ?

Visit: https://www.rubyhana.com/account/login, enter your user name and password to login. 
Note: If you used to “Checkout as Guest”, you should use the email address you entered at the shipping address page. You can sign in with Facebook if this is the same login way you used while you placed your orders before.

2)What if I can't log in ?

You can check if you enter the correct login details. Your login username is the email address. It might be your facebook login email or Paypal email address if you used to login with Facebook or checkout with Paypal express checkout button.

3)What if I forgot my password ?

You may reset your password by visiting: https://www.rubyhana.com/account/login 

 

2. Size Chart

1) I don’t know how to choose right size ?

You can check our size chart for your reference ,if you still don’t know how to choose ,please fell free to contact our customer service.

2) What does one size mean ?

 It means that there is only one size available for the item, generally a medium size to fit the majority of customers. However, please note that a Medium in China is approximately a Small in Europe/USA. 
If you are not sure whether the clothing will fit, please refer to the product information for details or contact our dedicated customer service with a pre-sale inquiry.

3) If I order a wrong size ,what can I do ?

You can send it back to exchange, however you are responsible for the shipping fee both ways. Usually the double shipping cost is more than the item price, so we strongly advise you to check the size information carefully when you make the order.

 

3. About tax

1) Do I have to pay the sales tax ?

There are absolutely no sales taxes or any hidden charges to pay on the China side when you buy goods at Rubyhana.com. However when the goods are received, the recipient may have to pay some taxes on their local side. When you are buying from China, and the goods are delivered to your country, this is importing. The exact process in receiving goods will therefore usually be different from buying mail order products from online stores within your country.

2) Do I have to pay the custom tax ?

We usually mark the parcel as ‘gift’ with estimated value of $10, so you might not need to pay the customs duties. Yet it also depends on the customs rules of your country. Please note that customers are responsible for paying the tax their countries charge.

Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values. Customs offices in other countries do not adopt this practice. You are responsible for finding out the situation in your own country. 
Whatever goods you order from Rubyhana.com, we will ship to you. We will not enforce any rules so it is up to you to make sure that what you are purchasing from us is acceptable to be imported into your country.